Below is a list of services Rocky Vista University (RVU) Information Technology Services (IT) provides. Please note this is in no way a definitive list of all services offered by or through RVU. If you have issues with a service not listed here, please feel free to send an email to the Help Desk for further assistance or guidance. If we are unable to assist, we can point you in the right direction.
RVU Sites/Services:
MyVista – Support requests should go to cohelpdesk@rvu.edu. Requests for support include issues with login, file uploads, tab visibility, issues with forms, etc. For issues with course visibility or grades, please send an email to the Registrar’s office at officeoftheregistrar@rvu.edu.
iNet – Support requests for iNet should go to uthelpdesk@rvu.edu or mthelpdesk@rvu.edu.
Library Proxy – IT supports login services to the RVU library proxy website. If you are visiting the website https://login.proxy.rvu.edu/login and are having login issues, please reach out to us. All other logins outside of referenced website address are maintained directly by your Library Team. Please reach out to them directly for further assistance.
WiFi Colorado/Utah – RVU provides WiFi internet access to all students using the network name RVU-Student (password is colosteopath) for Colorado and RVU-Student-UT (password is utosteopath) for Utah. Please note there are bandwidth limitations in place. You MAY experience slowdowns at times based on the number people in the same area as you. If you are experiencing a slowdown of service and there are a lot of others around you, you can try moving to a different area of the campus. Additionally, if you have multiple devices connected to the WiFi (laptop, tablet, phone, watch, etc), this can contribute to connectivity issues if everyone around you also has all of their devices connected too. Employees wishing to connect a personal device to the WiFi may use the student network as well.
WiFi Montana - RVU provides WiFi internet access to all students using the network name RVU-Student using firstname.lastname (ex: john.smith) and email password as credentials to log in. Employees wishing to connect a personal device to the WiFi may use the student network as well.
Hybrid Services:
Office365 – Support requests can be sent to either helpdesk. However, as the majority of 365 is run by Microsoft, we may not be able to provide full support in the event of problems. There will be instances where we will open tickets with Microsoft for further help.
MediaSite Colorado/Utah – IT aims to have all recorded lectures uploaded to MediaSite shortly after a lecture is over. However, delays in processing either on the MediaSite website or Zoom (if lectures are done via Zoom) may delay uploads. If a lecture is not available after 24 hours, please send a message to either helpdesk address above. If you are experiencing issues with playback, please contact the help desk. We will investigate further and open a ticket with MediaSite if needed.
Panopto Montana – Lectures are pre-recorded and assigned in advance of daily afternoon breakout sessions. Please refer to embedded links in your Course content to access these recordings. If a lecture is not available, please send a message to mthelpdesk@rvu.edu. If you are experiencing issues with playback, please contact the help desk. We will investigate further and open a ticket with Panopto if needed.
Third-party sites (sites affiliated with RVU but not fully controlled by RVU/RVU IT):
SimulationIQ Colorado/Utah – IT supports login services to the SimulationIQ website (https://rvusims.simulationiq.com/login.aspx). Issues with the website beyond logging in need to be directed to the Office of SIMs (officeofsims@rvu.edu).
SimulationIQ Montana – IT supports login services to the SimulationIQ website (https://simiq-mt.rvu.edu/simiq). Issues with the website beyond logging in need to be directed to the Office of SIMs (mtsimulation@rvu.edu).
Print Center Website – IT supports login services to the print center website (https://printcenter.rvu.edu). Issues with the website beyond logging in need to be directed to the print center (printcenter@rvu.edu).
ExamSoft – IT has no support capabilities for ExamSoft. Support requests need to go through the Office of Testing or to ExamSoft directly (officeoftesting@rvu.edu (Colorado), utoot@rvu.edu (Utah), or mtoot@rvu.edu (Montana).
New Innovations – IT has no support capabilities for New Innovations. Support requests need to go through the Clinical Education Department or to New Innovations directly.
ButterFly (Montana Only) - If you are experiencing login problems, please contact the Help Desk at mthelpdesk@rvu.edu. For issues outside of login, please work directly with Dr. Ben Wilde or Becky Catchmark.
Navigate - Brings together students, administrators, advisors, faculty, and other staff in a collaborative network to holistically support students across the college journey. Students can use the platform to schedule appointments with faculty/staff and access critical information for success. Faculty and staff can use the platform to maintain and track student notes, report on students’ progress and raise flags that automatically alert the right support staff, and access key insights and data to make informed, strategic decisions. Navigate helps schools improve graduation and retention rates while creating a more personalized and engaging experience for students. Support requests for Navigate should be directed to your Student Affairs office.
Support of personal devices:
IT provides support for personal devices up to connectivity to RVU-provided services. Support of employee or student-owned equipment for anything other than connectivity to RVU-services is the responsibility of the employee/student. IT can provide information on computer companies nearby if needed, but due to liability issues and staffing size, is unable to provide additional support.
If you are a registered Student in Montana and experience a hardware failure. There is a small pool of loaner laptops available for use while your personal device is repaired or replaced. Please reach out to IT for further information and Loaner Agreement by sending an email to mthelpdesk@rvu.edu.